Refunds & Easy Returns
We want you to shop with confidence at Butan. If something isn’t right, we’ll make it right — quickly and hassle-free.
14-Day Easy Returns
You may return eligible items within 14 days of delivery.
To qualify for a return:
- Items must be unworn, unwashed, and unused
- All original tags must still be attached
- Items must be returned in original packaging
- Proof of purchase or order number is required
Free Exchanges
Need a different size or colour?
We offer easy exchanges subject to stock availability.
If your preferred item is unavailable, we’ll gladly offer:
- Store credit
- A replacement item
- Or a refund
Defective or Incorrect Items
Received the wrong item or something damaged?
Please contact us within 7 days of delivery and we’ll arrange a replacement, exchange, or refund at no additional cost.
Under the Consumer Protection Act, customers may return defective products within 6 months of purchase.
Online Order Cooling-Off Period
In line with South African online shopping regulations, customers may cancel eligible online orders within 7 days of delivery.
Returned items must be unused and in original condition.
Quick Refund Processing
Once your return is received and approved:
- Refunds are processed back to your original payment method
- Please allow 5–10 business days for processing
- Bank processing times may vary
Non-Returnable Items
For hygiene and quality purposes, we cannot accept returns on:
- Worn or washed items
- Underwear or swimwear (if applicable)
- Gift cards
- Personalised/custom products
Unless the item is defective.
Return Shipping
South African Orders
- Free returns on eligible orders over R999
- Orders below R999 may incur return courier fees unless the item is incorrect or defective
International Orders
International return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.
Need Help?
Our support team is ready to assist.
📧 online@butan.co.za
📞 +27 64 696 4600
🌐 butan.co.za