Heed the call

Contact the Butan HQ

Online store

Questions regarding your order or a product?

We're here for you fam.

email online@butan.co.za

call or WhatsApp +27 66 487 7381 

or hit us on our live chat or send a DM on Facebook or IG

Marketing & PR

For any marketing and PR related questions, press, collaborations, events etc. please email us at


Butan Online FAQ

For answers around the most common questions check below - please drop us a line if you have any other questions.


Standard delivery for all orders in SA for more than R999 are delivered free of charge.

For orders below R999 we charge R79 for standard and R99 for express delivery.

International shipping is calculated at the checkout and depends on your location. We ship worldaide with DHL Express.

Yes, we ship all over the world with DHL Express. Fast and reliable. Shipping costs will apply, and will be added at checkout.

Usually delivery takes 2-4 working days, no matter where in the world you are.

It depends on where you are.

All orders placed before noon will go out the same day. Customers in Joburg, Pretoria, Cape Town & Durban usually receive their orders the following days. Outlying and rural areas might take up to 3 days for delvery.

Yes. Please provide us with the coordinates of your planet.


We accept all debit and credit cards as well as well as instan EFT (choose Payfast for instant EFT). Your payment details and the transactions are secure and are not getting saved by us.

Yes! You can pay using Payflex and pay your order in installments. This is interest free for you and you receive your order immediately.

Yes. We have free of charge outlet on Proxima-b.


We offer free returns & exchanges for orders more than R999 within 14 days

Return of Discounted Products and orders below R999:
Return at your cost within 14 days for either exchange, refund or store credit.

Return of damaged products:
Free return within 14 days for either exchange, refund or store credit

After we received the item from you we will check for any damages. We can only refund or replace unworn items.

your favourite butan gear

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